(Mis)Understanding Troubled Families Working Paper


I’ve spent a little bit of time tidying up my (Mis)Understanding Troubled Families blog posts from a couple of weeks ago and have put together a short Working Paper on the Understanding Troubled Families report and the data accompanying it.

The  Working Paper highlights three issues relating to the report which should be of concern:

  1. The quality of the data behind the report
  2. The misrepresentation of the data in the report
  3. The uses of the report and data

The report is available by clicking on the image above or here

Please feel free to use it and/or circulate it widely, that’s what it’s there for.



****UPDATE 21 October 2014. It would appear that I’ve misunderstood some of the data relating to the Understanding Troubled Families report that the Working Paper is based on. I thought the in-work/out-of-work figures related only to the time of a families’ entry to the programme. It turns out that the figures relate to any time during the 6 months prior to entry into the programme. I have updated the Working Paper to reflect this new timescale and the version available in the links above is the newer version(v2). My original concerns about the presentation of the data still largely stand. Apologies for the unintended misunderstanding****


Smashie and Nicey. And Casey


‘ … these riots were not about poverty: that insults the millions of people who, whatever the hardship, would never dream of making others suffer like this’

(David Cameron, 15 August 2011)

‘There is an acceptance that the poor will always be with us. I spend my entire life saying that’s not how it has to be’

(Louise Casey, quoted in The Sunday Times, 17 August 2014)

David Cameron was adamant that the riots of 2011 had nothing whatsoever to do with poverty. They were about ‘behaviour’ and a ‘twisted moral code’. When he launched the Troubled Families Programme a couple of months later, the word ‘poverty’ got one mention and it wasn’t in relation to the aims of the programme.

But then, the person who Cameron appointed to lead the Troubled Families Programme last month proclaimed that she spends ‘her entire life’ telling people that we don’t have to accept that ‘the poor will always be with us’. One doesn’t need to look far for evidence of this commitment to anti-poverty work.

Admittedly, Casey has never actually worked for an anti-poverty organisation or in an anti-poverty role. Yes, she has worked for Shelter and in a homelessness role, but most people living in poverty aren’t homeless are they? She’s also worked as the ASBO tsar but then most people living in poverty aren’t anti-social either. But these are mere details. When you look at her record since taking up her current post, her anti-poverty credentials ‘literally’ leap off the page at you. OK, OK, OK. So there is nothing in the criteria or the outcomes associated with the TFP that relates to poverty or income or material circumstances. Yes, ‘troubled families’ can be deemed to have had their lives ‘turned round’ without any change or improvement in their material circumstances but that’s just splitting hairs. Yes, the multiple disadvantages that included ‘low income’ and ‘material deprivation’ indicators were replaced with behavioural ones but that was probably *really* against her wishes. I mean, take the Listening to Troubled Families report that she wrote. Poverty was all over that report wasn’t it? Eh? Oh. It wasn’t mentioned once you say? And nor was ‘income’, ‘deprivation’, ‘worklessness’ or ‘unemployment’? Hmmm…

What about the recent announcements about Understanding Troubled Families and the expansion of the TF programme? I appreciate that the Understanding report didn’t once include the word poverty either, but the data behind the report was dripping with indicators around the very obvious ‘problems’ of income and deprivation wasn’t it? Wasn’t it? It wasn’t was it? But, but, but, the expansion of the programme to include new criteria must change all of this? Unfortunately not, as poverty isn’t included as a criteria in Phase 2 of the programme…

Given the strategically agnotological approach to poverty and its impact on people’s lives in the Troubled Families Programme, it is interesting that Casey believes her ‘entire life’ is spent trying to do something about poverty. Although, of course, Casey didn’t talk about poverty – she talked about ‘the poor’ which is something entirely different…..

In summary, it is difficult to find any evidence that Louise Casey spends – or has spent – any of her working life doing anything about poverty. In fact, one could mount a fairly strong argument that her current efforts in paid employment have actually ignored or, even worse, concealed, the impact that poverty can have on people’s lives and have generally been very unhelpful to people living on low incomes in the way that she has talked about many of them.

In which case, one must conclude that, like legendary DJs Smashie and Nicey, Casey generally doesn’t like to talk about her good voluntary work for charidee……



(Mis)Understanding Troubled Families (Part 4)

Symbolic violence, to put it as tersely and simply as possible, is the violence which is exercised upon a social agent with his or her complicity (Bourdieu, 1992: 167)

The social world can be uttered and constructed in different ways: it can be practically perceived, uttered, constructed, in accordance with different principles of vision and division (Bourdieu, 1992: 232)

 ‘What’s missing is love’ declared Louise Casey to The Guardian when she was interviewed last year. The article also recounts a message that Casey gave her audience at a conference on the day of the interview: ‘Remember the humanity in it. Forget which agency you are from and remember the human being’

At the end of her Listening to Troubled Families report, Casey writes:

And finally I’d like to thank the families.  I am indebted to them for their openness in recounting to me often painful and distressing details of their personal histories and wish them every success as they continue on the road to changing their lives.

The title of the report is significant. Casey may well have listened to the families she interviewed, but in publishing the report, she was also talking about them, telling their stories in a very particular way which has been criticised for the stigmatising representation of the families and the absence of any ethical procedures. Ruth Levitas wrote that  

Doubtless families with backgrounds and circumstances as difficult as Casey documents exist – although there might be quite other ways of telling their stories than in the narratives presented here.

Interestingly – and I digress a little here, it would appear that Casey has some form in this kind of ‘research’. The quote below is from a blog about a meeting with Casey when she headed up the ASB Unit

I’ve only met Louise Casey the one time. She came to speak to me in 2008 as part of a consultation exercise for what became her report, Engaging Communities in Fighting CrimeShe sat politely. Smiled at the appropriate moments. Paid no attention to anything I said and wrote a report short on evidence and long on ideology and gut prejudice.

Back to the present – the Listening report is a good example of the labour of representation that Casey and the government are involved with and the Understanding Troubled Families report is another good example. The Listening report provides narratives from the families, their own true stories, sympathetically collected and received by a down-to-earth civil servant. The Understanding report provides the hard data and the numbers which ‘proves’ the extent of these families ‘problems’.  I have tried to show with this blog series how the latter report, far from seeking to ‘understand’ troubled families, actively misrepresents them through interpretive speculations of some very weak data.

In order to listen to someone or to attempt to understand them, you do not need to publish a report or produce some statistics. However, if you want to construct a narrative, tell a particular story, or create a class of people, then you do have to put pen to paper and communicate the concept to other people in a convincing way. Bourdieu argued that the main error in Marxism was treating classes on paper as if they were real classes. And this is exactly what the Troubled Families Programme set out to do – not with Marxist intentions though. 120,000 different families, many of whom have very different ‘problems’ to deal with, who are scattered across every local authority in England, are being pulled together on paper to form, in the words of The Sunday Times, ‘a new underclass’ – a threat to the normative values and aspirations of those ‘hard-working families’ that they are discursively set against.

This ‘class on paper’ is all the more powerfully perceived and (mis)recognised because it is an official class – constructed, authorized and guaranteed by the state. Bourdieu went on to suggest that:

The power of imposing a vision of divisions, that is the power of making visible and explicit social divisions that are implicit, is the political power par excellence: it is the power to make group, to manipulate the objective structure of society

Whilst the construction of ‘Troubled Families’ sets out to impose a vision of division, we should remember that it is an entirely arbitrary concept and, in effect, there is no such thing as ‘troubled families’, at least not in the sense of there being 120,000 of them. The group may exist on paper, they may exist in local authorities data systems, but they do not exist in the real world. ‘Troubled families’ have been constructed as an official social problem with no clear definition of what constitutes a ‘troubled family’ and no research or evidence worthy of the name to support the existence of such a group.  As such, it is not possible to ‘listen’ to ‘troubled families’, nor is it possible to ‘understand’ them. They are an imaginary group. All we are left with, then, is the telling of stories.

(Mis)Understanding Troubled Families (Part 3)

‘Words wreak havoc when they happen to name something that is experienced but has not yet been named’ (Sartre, 1987: 127)

‘Each society, at each moment, elaborates a body of social problems taken to be legitimate, worthy of being debated, of being made public and sometimes officialised and, in a sense, guaranteed by the state (Bourdieu, 1992: 236 original emphases)

‘Underclass’ is a symbolic term with no single meaning, but a great many applications … It represents, not a useful concept, but a potent symbol’ (Dean, 1991: 35)

Ideas similar to that of ‘troubled families’ have a long history, going back to at least the Victorian age when there were concerns about a social residuum. There have been numerous reconstructions of this idea since then, such as the social problem group, problem families, the underclass and the socially excluded. Many of these concepts have been criticised for their imprecise definitions and the general argument has been that members of these groups are easier to spot than they are to define.

I have written previously that ‘troubled families’ can be pretty much anything that local authorities want them to be, within reason. In an article in the Local Government Chronicle about the expansion of the Troubled Families Programme published yesterday, Louise Casey admitted as much, explaining that ‘I could have been criticised for drawing up narrow criteria. These are wide so that local authorities can reach those they think they need to’. The wide range of social ills associated with the label ‘troubled families’ and the use of local discretionary criteria mean that the concept operates as a sort of super social problem, encompassing a wide range of seemingly separate and sometimes unrelated problems from alcohol dependency to violent extremism. Kirk Mann described the use of the debate about the concept of ‘the underclass’ in the 1980s and early 1990s as suffering from a ‘generalised ‘catch all vagueness’, suggesting that specific policy responses to a wide range of problems was likely to fail and that ‘it may be inappropriate to subsume these disparate issues under the catch all heading of underclass behaviour’ (Mann, 1994: 85).

The Troubled Families Programme is, as we know, a specific policy response and the Understanding Troubled Families (UTF) report provides an opportunity to look at some of the characteristics of the families categorized as ‘troubled’. The official naming of ‘troubled families’ means, as Bourdieu pointed out, that the concept achieves a form of legitimacy through its ‘guarantee’ from the state. This has implications for families labelled as ‘troubled’ given the stigmatising and contemptuous language which is often used in the discourse surrounding them. Imogen Tyler has written powerfully how the ‘scum semiotics’ and ‘underclass consensus’ which surrounded the riots of 2011 were used to ‘procure consent’ for a political backlash against poor and marginalised families. The Troubled Families Programme, in its current format, emerged as a direct political response to the riots and continues to be linked with those events in the media.

I pointed out in Part 2 of this series, however, that many of the families do not correspond with the stereotypical ‘neighbours from hell’ image that was invoked by David Cameron when he launched the programme. In fact, the most common characteristics amongst the families involved with the programme appear to be that they are white, not in work, live in social housing and have a range of health and disability issues. Crime, anti-social behaviour and substance abuse all appear to be characteristics shared by a minority of families. Mann noted these contradictions and tensions in description of the underclass, noting that ‘they are nimble enough to burgle any home and can run off after a ‘bag-snatching’, but the disabled (sic) are also members of the underclass’ (Mann, 1994: 80).

Despite these contradictions, it is problematic behaviours such as crime, ASB, Domestic Violence and drug and alcohol abuse that have been used as justification for the national policy response to the problem and which members of the public most likely think of when they see the term ‘troubled’ or ‘problem’ families. Bourdieu wrote that ‘In the social world, words make things, because they make the meaning and consensus on the existence and meaning of things, the common sense, the doxa accepted by all as self-evident.’ It is, I would argue, self-evident what ‘troubled families’ is shorthand for.

The make-up of ‘troubled families, as reported in the UTF report, however, means that many families with long-standing and debilitating illnesses and/or what appear to be relatively minor crime and ASB issues may not be receiving the support and services that they need. Instead, they will receive a ‘hands on’ ‘challenging, assertive and persistent’ family intervention style approach designed to address high levels of ASB and which has been heralded as a phenomenal success in ‘turning round’ the lives of so many troubled families. This success is then used as justification for ‘rolling out’ this approach to a wider group of families with even more poorly defined ‘troubles’, whilst simultaneously cutting more specialist services. Casey has, for example, used the example of needing less Pupil Referral Units if fewer children are truanting. The logical conclusion to this example appears to be that as long as children are in school, they are officially not ‘troubled’ or ‘troublesome’. As long as they walk through the school gates every morning and aren’t committing crime and ASB, their lives – and those of all members of their family – have officially been ‘turned round’. They no longer fall into the category of ‘troubled family’. The simplicity of the classification of families as either ‘troubled’ or not stands in stark contrast to the complex, dynamic nature of most people’s lives, not least those actively targeted by the TFP.

In short, the official naming of ‘troubled families’ is a good example of words wreaking havoc. When David Cameron and Louise Casey talk to the media about ‘troubled families’, when civil servants publish official TFP documents, and when local authority workers process claims for payment-by results, the words used have an impact on those families labelled as ‘troubled’ and how they are treated by the state. This is true whether the topic is the alleged ‘intergenerational transmission of problems’ and parents ruining the lives of their children or the ‘success’ stories of families whose lives have been turned round and therefore no longer require state support.

(Mis)Understanding Troubled Families (Part 1) can be found here

(Mis)Understanding Troubled Families (Part 2) can be found here


(Mis)Understanding Troubled Families (Part 2)

‘These families are off the barometer in the number of problems they have. We are beginning to achieve a revolution in how you deal with the worst families in Britain – worst in that they have the worst problems. Frankly, they cause the most problems and, frankly, you wouldn’t want to live with them’ Louise Casey in The Daily Express, 18 August 2014

‘She (Casey) described the case of a mother of 10. “She was seen as an antisocial behaviour case,” she said. “The house was a tip … She said to the team, ‘I can’t keep on top of the recycling,’ and you thought: tell another mug that, but not me’ The Sunday Times, 17 August 2014

When David Cameron launched the Troubled Families Programme in the aftermath of the English riots of 2011, he embellished his speech with a ‘true story’ of one family where numerous state services had been involved, including the following:

“The police were called out to their home 58 times, including five arrests and 109 hours of police work … Two injunctions were issued against tenants. Neighbours kept complaining to the council about disruptive behaviour. Two children were subject to different sets of close supervision by youth offending teams. There was a summons for non-payment of council tax…and on and on it went.”

Since then, ‘troubled families’ have been linked with a wide variety of social problems including Domestic Violence, teenage pregnancy, children at risk and, wait for it, violent extremism, leading to the frequent labelling of them as ‘dysfunctional’ and ‘chaotic’. The publication of the ‘Understanding Troubled Families’ report, according to Louise Casey, ‘paints a picture of families sinking under the weight of multiple problems’, which can then ‘spiral out of control’ if they remain unchecked.  The report claimed that, on average, nine serious ‘problems’ exist in any one family at any one time. ‘Problems’, as defined in the report, include having a child  with a statement of Special Educational Need and having a long-term limiting illness or disability.

Leaving the issue of what constitutes a problem aside (that will be covered in Part 3), serious concerns should exist about the quality of the data, which are not official statistics and which have been collected from local authorities – see Part 1 here. However, if we take a leap of faith and take the data at face value, the interpretation and representation of the data should also cause us some concern. One could argue that Casey has adopted something akin to a ‘hermeneutics of suspicion’ in interpreting the data, seeking out the negative angles to the data, as the examples at the top of the blog and the clipping below from the Sunday Times front page suggest (clicking on the image should increase its size).


If, however, one adopts something approaching a ‘hermeneutics of faith’ in examining the data, a very different picture can begin to emerge. For example, in contrast to the workless ‘neighbours from hell’ who ruin not only their lives but the lives of their children and those living next to them and are a constant drain on resources, we can find the following from the data behind the report:

  • 84% of families had children who were not permanently excluded from school
  • 26% of families had at least one adult in work
  • 77% of families did not have any young people classified as ‘NEET’
  • 78% were not at risk of eviction for any reason
  • 71% of those living in rented accommodation were not in rent arrears
  • 88% of families had no children on a Child Protection Plan
  • 77% of children did not have any children identified as being children in need
  • 85% of families had no adults with a proven criminal offence in the previous 6 months
  • 97% of families had children with either 1 or no criminal offences in the previous 6 months
  • 58% of families had no police callouts in the previous 6 months
  • 95% of families had no family members identified as being Prolific and Priority Offenders (PPO)
  • 89% of families had no adult subject to an ASB intervention
  • 93% of families had no identified gang members in the family
  • 93% of families had no adults clinically diagnosed as being dependent on alcohol
  • 93% of families had no adults clinically diagnosed as being dependent on non-prescription drugs

Whilst these figures show that there are undoubtedly some problems within ‘troubled families’ what they also show is that the reality of the families might appear to be somewhat different to the stereotypical, stigmatising image of them put forward by politicians, civil servants and certain sections of the media. The example of a police officer stationed on a family’s settee being a cheaper option than responding to all of the call-outs is a familiar one and was used in the Sunday Time article, but the data shows that it is an entirely inappropriate one to illustrate the experience of the majority of the families being talked about as, for example, only 5% of families included individuals known to be priority and prolific offenders. We should also remember that the data relates to families entering the TF programme in its very earliest stages – presumably these were the families that most easily fitted the criteria and were the ones already best known to services. One might conclude that they may therefore have more ‘troubles’ than later entrants to the programme, a conclusion which could be supported by some local authorities claiming to be unable to find their allocated number of ‘troubled families’

An alternative reading of the data could therefore include the findings which show that the majority of these ‘troubled families’ have children who are not excluded from school, are able to care for and bring up their children without statutory intervention of any kind, are not in rent arrears and are involved in no – or very low levels of – crime and ASB. Over a quarter of the families were in work within 6 months of the time of entry to the programme despite Casey previously stating that “We have known that there is a group of families who didn’t work in the boom times and won’t work in the bust times. They’re unemployed; they’re dependent on benefits.” As the data suggests, many of them don’t match this description and because of the way the data has been collected and reported, we do not know (or are not told) how many of the families had an adult in work in the  7, 8, 9 or 12 or 24 months prior to entering the programme.(Please see update below) We do know, however, that people often churn in and out of insecure, low-paid jobs and that ‘in work’ or ‘out-of-work’ are not static, unchanging categories, despite the attempt here to portray them as such. The reason for individuals being out of work is not reported either. Given the health data, it would not be surprising if a large number of families had nobody in work because of limiting illness, disability or caring responsibilities. This sort of detail probably doesn’t help the ‘workshy’ image of the families that Casey is eager to cultivate.

In choosing to interpret and present the data at her disposal in this way, Casey is arguably guilty of what Thomas Teo, drawing on the work of Gayatri Spivak, has called ‘epistemological violence’. Teo suggests that:

“Epistemological violence is a practice that is executed … when interpretative speculations regarding results implicitly or explicitly construct the ‘Other’ as problematic. The term epistemological suggests that these speculations are framed as knowledge when in reality they are interpretative speculations regarding data. The term violence denotes that this ‘knowledge’ has a negative impact on the ‘Other’ and that the interpretative speculations are produced to the detriment of the ‘Other’.”

In highlighting the potential different readings of the family monitoring data provided by local authorities, we should not seek to deny that many ‘troubled families’ lead complex lives or that some families do cause trouble for other people. When a programme specifically and deliberately targets some of our poorest and most disadvantaged families, we shouldn’t be surprised when issues such as unemployment, domestic violence, crime, lone parenthood, educational problems and mental health issues can be found. After all, these issues occur across all cross-sections of society. What should, perhaps, be more noteworthy, given the difficulties they face and the conditions and stresses under which many of them live, is the fact that many of them appear to function reasonably well, and without succumbing to the ‘Shameless’ stereotype perpetuated by Casey and the right wing press.

Part 1 of (Mis)Understanding Troubled Families can be found here

****UPDATE 21 October 2014. It would appear that I’ve misunderstood some of the data relating to the Understanding Troubled Families report that the Working Paper is based on. I initially thought the in-work/out-of-work figures related only to the time of a families’ entry to the programme. It turns out that the ‘in-work’ figures relate toan adult member of the household being in employment at any time during the 6 months prior to entry into the programme. I have updated the blog to reflect this and hopefully the information above is correct. My original concerns about the presentation of the data still largely stand. Apologies for the unintended misunderstanding****

(Mis)Understanding Troubled Families (Part 1)

‘What is an official statistic?’ asked Paul Spicker when the Troubled Families Programme was launched, as he queried the number of 120,000 ‘troubled families’ and the alleged cost of services to these families. Spicker highlighted that these figures were not ‘official statistics’ and were therefore outside of the remit of the UK Statistics Authority, bu that their use by government ‘opens the door to the possibility that there will be two sorts of official statistics – the formal sort, which meet professional standards, and the others which don’t’ (p51).

The recent publication in July of the DCLG report Understanding Troubled Families and an accompanying ‘interim report’ of the evaluation of the programme provide the latest instalment of the ‘troubled families’ numbers game. Despite, Louise Casey writing in the foreword to the report that ‘These are statistics to be concerned about’ (p4) and telling the Sunday Times that ‘this is the first time we have been able to evidence the extent of the problems’ (emphases added), the ‘Family Monitoring Data’ which supports the report falls into the ‘unofficial’ statistics group, probably doesn’t deserve to be called ‘evidence’ and and doesn’t really meet any professional standards at all.

The data was collected by local authorities. We do know that although ‘local authorities were asked to randomly select the sample of families for monitoring purposes, it is not possible to be certain that families were chosen randomly in all cases’ (p9). As Declan Gaffney pointed out on Twitter, it should have been possible to provide a randomisation procedure to all local authorities to ensure some kind of consistency, but only some suggestions on how to provide a random sample were provided – see p4 of this.

It would appear from the interim evaluation report that local authority key workers provided the data via a standardised template.  However, the interim report also states that ‘some data submitted will be local authorities ‘best fit’ to data requested’, that there are ‘many different data collection systems in place, some of which were not capable of collecting sufficient data in time for this return in local authorities and that some local authorities are involved with ‘retrospective data gathering’ (p5, emphasis added). So far, not so good. The use of key workers to provide the data is also interesting, and not without complication. The indicators ‘combine both recognised standard measures and those which rely on practitioner intelligence’ (p4). In other words, a lot of the information submitted may not have been provided by families themselves or from information held about them by public bodies; some of the information has been provided based on workers perceptions of these families. Some of the indicators which rely on ‘practitioner intelligence’ include:

  • ‘Parenting difficulties’
  • Family members suffering from Domestic Violence or Domestic Abuse
  • Adults dependent on non-prescription drugs
  • Adults suffering mental health problems
  • Children suffering mental health problems
  • Adults dependent on alcohol
  • Adults with long-standing illness/disability
  • Children with long-standing illness/disability

(The last five of these bullet points are provided as an ‘alternative’ to a clinical diagnosis)

There are numerous reasons why the information provided in response to these indicators may not be particularly robust. No explanation is given as to what constitutes ‘parenting difficulties’, even in the guidance document sent to local authorities, so the information provided for this indicator is entirely subjective. There are good reasons why individuals or families may want to hide evidence of Domestic Violence or Abuse (a point which is recognised in the report) and quite how key workers with presumably little medical training can be expected to provide an assessment of mental health, illness/disability or a drug or alcohol dependency is not made clear. Again, there are good reasons why individuals or families may seek to hide this information from key workers, but there is also potential for some key workers to overstate the prevalence of these problems in these ‘troubled families’.

When David Cameron launched the programme he said he ‘wanted to be clear’ what he meant by the term ‘troubled families’. He went on to describe some of the issues they face: ‘Drug addiction. Alcohol abuse. Crime. A culture of disruption and irresponsibility that cascades through generations’ (emphasis added). Louise Casey has written in the Listening to Troubled Families report that ‘Violence appears in many cases to be endemic – not just domestic violence between parents but violence between siblings, between parent and child, outside the house and inside the house. Violence, verbal and physical abuse was described in an almost matter-of-fact way. (p2 emphasis added)

So it is entirely possible that key workers are looking for issues which might not be there, or expecting to find them when they are working with ‘troubled families’ – their senses are heightened, if you like, and this is not a good way of collecting information. Interestingly, even when subjective submission are taken into account, the majority of families are not characterised by drug addiction, alcohol abuse, crime or Domestic Violence at all.

There are many other examples of why the data shouldn’t be trusted, and certainly isn’t worthy of presentation and discussion in official government documents. It would appear that at least 10 families were involved in the programme when they didn’t meet the criteria for being labelled as ‘troubled’ as they experienced 2 or less issues (the criteria for inclusion in the TF programme requires at least three criteria to be met). There are low completion rates (with a high number of ‘blank’ returns) for some indicators, with, for example, only two of the 16 possible health indicators receiving over 50% completion rates. One local authority provided entry data that was entered entirely in error which resulted in this information being excluded from the analysis. In a section of the interim evaluation report which explores the characteristics of the families, we find out that in 10% of cases, no information was provided regarding the number of children under the age of 5 in each family. We also find out that nearly 30% of responses regarding the families’ ethnicity were blank and a further 10% of responses to this indicator were in the ‘not known’ box. Finally, no information is provided on the local filter criteria used by local authorities in targeting ‘troubled families’ in their local areas, so the data could simply be a reflection of the characteristics of families that local authorities have decided to work with via the TF programme.

None of these issues highlighted above suggest a particularly sound method and nor do they provide much in the way of quality assurance. In short, the data provided probably shouldn’t have been published by the government in the way that it has been, and it certainly shouldn’t have been used as justification for the expansion of the programme. In the press release accompanying the report, Louise Casey said ‘this data also shows how big the challenge is and why we need to take this approach to a wider group of families with a wider set of problems as soon as we can’. As Ruth Levitas has pointed out previously in relation to the the monitoring and progress information provide by local authorities in the TF programme  ‘Neither the quality of these statistics, nor the political claims made for them, bear scrutiny’.

The ‘political claims’ or representation of the data is the subject of Part 2 of this series, to be published Tuesday 2nd September 2014.

‘Safe spaces’, ‘lurid headlines’ and ‘high-risk families’

Last year, the ‘massive expansion’ of the troubled families programme was announced to include 400,00 high-risk families. Regular readers of the blog may remember that I issued an FOI request asking for information on the criteria and methodology used for identifying the new group of families. I blogged about the response I got here, arguing that it was ‘decision based evidence making’ and then blogged about the response to the internal appeal here suggesting we were seeing ‘policymaking by estimate’. In January, I complained to the Information Commissioner’s Office (ICO) about the way that the request had been handled and asked them to look into it. In July, I received the decision of the ICO, which was to uphold the DCLG decision not to disclose either the criteria or methodology for identifying 400,000 ‘high-risk families’. The decision notice can be accessed on the ICO website here, but if you want to read on, you’ll find out why I’ve decided to appeal this decision as well.

In the decision notice, DCLG argue that there is a ‘need for safe space in relation to provisional analyses and eligibility criteria, pending Ministerial sign-off’ (Para 21, p4) and that there is a ‘need to prevent adverse affect to the policy in question’ as the issues in question would ‘attract a high degree of public and media attention’ (Para 22, p5). DCLG argue that this ‘would be harmful as it would give the public and local authorities … a potentially inaccurate and misleading impression about the ultimate, finalised design of the Programme’ (Para 23, p5). The decision notice goes on to say that this could result in local authorities and their partners  ‘preparing and investing in an expected Programme design’ which could result in ‘the wasting of public funds’ (Para 24, p5).

In considering this information, the ICO note, referring to a previous ICO case, that ‘Ministers and officials are entitled to time and space, in some instances considerable time and space, to hammer out policy by exploring safe and radical options alike, without the threat of lurid headlines depicting that which has been merely broached as agreed policy’ (Para 27, p6).

The Commissioner accepts the need to maintain the safe space as DCLG ‘has argued that the early disclosure of an incomplete range of representations would be likely to give a misleading and inaccurate picture of how the Programme will eventually look’ (Para 29, p6). The notice goes on to state that ‘the severity of the potential effects which disclosure could cause in this case heightens the need for integrity of the safe space identified by DCLG being maintained’ (Para 31, p7).

I can understand the logic behind this argument, although I don’t necessarily agree with it. My main complaint with it, however, is that the government regularly flout this advice and have, on numerous occasions, disclosed information to local authorities, parliament and the media which could potentially threaten the ‘safe space’ which they regard as so important. This, I think , totally undermines their argument in using it as a reason for not disclosing the information I requested.

Below are some links where ministers of civil servants have disclosed information which could give local authorities a ‘potentially inaccurate and misleading impression’ of the programme’s expansion (all emphases added):

Danny Alexander 24.06.2013

“Extending this intensive help to 400,000 more families will enable us to tackle problems such as truancy, anti-social behaviour and crime.”

Louise Casey 24.06.2013

“It is great news that the momentum we have built up on the Troubled Families programme can continue by extending the approach to a wider group of families who, for example, are struggling with health problems or parenting, where their children are not in school or are at risk of being taken into care.”

Eric Pickles 24.06.2013

“I think we can now move to another 400 who are not as acute as the 120, but who nevertheless still have problems and the same criteria: kids into schools, people on the road to work, and a reduction in antisocial behaviour” (p21)

Louise Casey 05.03.2014

“Last summer, the government announced an expansion to our troubled families programme, seeking to extend help to a further 400,000 families from next year. We know that domestic violence will be an issue in many of these families and therefore it will become a focus of the extended scheme.”

In relation to the last comment, Louise Casey also gave an interview to The Sun newspaper which resulted in the article below, online here. One must therefore assume that this coverage didn’t affect the main argument about ‘about the need for a “safe space” to formulate policy, debate “live” issues”, and reach decisions without being hindered by external comment and/or media involvement’ (Para 26, p6) and is not the kind of ‘lurid headline’ the ICO was concerned about.


Most intriguingly, in my opinion, however, are three DCLG presentations relating to the TFP which I came across via google searches. These three presentations, available here, here and here were given to local authorities or public seminars in March, April and May by senior members of the Troubled Families Team at DCLG. Each one of them contains detailed information about the expanded programme, with two of them using almost identical language to highlight that it would include families:

  • affected by domestic violence
  • with vulnerable children, and
  • with a range of mental and physical health problems,
  • high risk of worklessness; and
  • involved in crime from generation to generation

These presentations were all given in the months before DCLG responded to the ICO request for information in relation to my complaint. I know this because the ICO notified me early in June to tell me that DCLG had requested more time to respond to their request. So, we appear to have a ridiculous situation where a government department is disclosing partial and incomplete information about an ‘important and high-profile’ programme on a fairly regular basis, whilst also stating to the UK’s independent authority on information rights that to do so ‘would be harmful’ and could result ‘in the wasting of public funds’.

One might conclude that either the DCLG is being disingenuous in its response to the ICO or it genuinely doesn’t know what it’s doing, or, more specifically what it’s officials are talking about. It’s difficult to know which one to plump for. One thing appears fairly certain, though. The people involved do not want to submit themselves to any kind of scrutiny or external examination. They are more than happy to tour the country providing incomplete and partial information to local authorities and partners and tasty titbits to tabloid newspapers when it suits their purposes. But they don’t like it, as this and previous FOI requests have proven, when someone with a slightly critical approach asks for background information on or the rationale for policy developments and public statements. One can only wonder why that may be…..


*An official DCLG publication has also included some ‘partial, incomplete’ information on the new programme, but this was published after I received the ICO response.

DCLG document ‘Understanding Troubled Families’ published 22.07.2014

“The prevalence of domestic violence experienced by families has frequently been cited by troubled families co-ordinators as a major concern, one now borne out by this data, which will become a focus of the expanded troubled families programme” (p21)

**For a good summary of previous FOI requests in relation to the TFP, see this short article by Paul Spicker ‘What is an ‘official statistic’?’

“In a hurry”: Fast policy and ‘troubled families’

In today’s budget, it was announced that the Troubled Families Programme would be ‘accelerated’ and ‘expanding early to start working with up to 40,000 additional families in 2014-15’. The Guardian reported that this was a ’ministerial vote of confidence for the scheme’ although I would argue that this is a fairly uncritical reading of the situation.

Eric Pickles has claimed on a couple of occasions that the government is ‘in a hurry’ and the announcement today – along with other elements of the ‘troubled families’ approach – reminds me of the ‘fast policy’ approach that Jamie Peck has written of. In an article from 2002 that focuses primarily on workfare policies, Peck talks about the ‘confident rhetoric of fast-policy solutions and the conviction-speak of neoliberal politicians’ (p348). This fits with the frequent claims regarding the ‘success’ and ‘phenomenal progress’ of the Troubled Families Programme and the decision to ‘massively expand the programme to 400,000 ‘high risk families, despite no evaluation findings or in-depth analysis having been carried out. Peck argues that

translocal fast-policy transfers are being established as one of the principal means of policy development. In workfare discourse, much is made of localized learning, but ironically, what this term usually means in practice is the importation of off-the-shelf program techniques from other locations (p344 my emphasis)

This should remind us that the ‘Family Intervention Project’ (FIP) model has been touted around as the way to deal with ‘troubled families’, with all local authorities expected to use the model, despite rather flaky evidence to support the claim that ‘it works’. Peck also suggests that

the importation of off-the-shelf policy fixes becomes a way of shortening the development phase of new programs, while a new emphasis on systemic innovation and almost perpetual reform ensures that the turnover time of policy cycles is accelerated. (p349)

This, again, provides an insight into how and why the TFP got up and running so quickly and Louise Casey has regularly suggested that the TFP is about ‘radical reform’ of public services as much as it is about the alleged 120,000 families. Perhaps the most relevant quote from Peck’s article, however, is the one below:

Fast-policy regimes help secure a clumsy form of crisis displacement through space and across scales as macrolevel problems of underemployment and poverty are rescripted as matters of local institutional determination, if not personal failure, while local policy failures are managed through a combination of interlocal competition, technocratic translation, and serial emulation (p350 my emphases)

Louise Casey’s report ‘Listening to Troubled Families’ does not include the words ‘poverty’ or unemployment’ once. The approach to addressing the problems that these families face is one that works ‘from inside out rather than outside in’ (p26 of the DCLG report ‘Working with Troubled Families’). The Guardian argued that ‘successful local councils will be entitled to bid’ for extra money relating to the acceleration of the programme, whilst one local authority issued a press release celebrating the fact that they had ‘smashed’ the ‘national target’ for ‘troubled families’ and, as a result, had ‘been awarded £475,500 in ‘success money’.

The reason for my scepticism about this ‘acceleration’ being a reward for success or a vote of confidence hinges on the magic number of 120,000 families. Ruth Levitas recently argued that the original ‘estimate’ of 120,000 families is now being ‘treated as a target’ and I wrote recently about the ‘numbers game’ in the TFP, where I argued that the primary concern with the programme appeared to be achieving the Prime Ministers ‘clear ambition’ of ‘turning round’ the lives of 120,000 ‘troubled families’ within the lifetime of this Parliament.

One relatively easy way for the government to ensure it fulfill the Prime Minister’s ambition might be to increase the number of families the ‘best performing’ local authorities work with – and increase the funding available to them to do it. Of course, I’ll gladly accept that I’ve made a gross misjudgment if the Prime Minister revises his ambition upwards in light of today’s announcement. But I can’t see that happening at the moment, because, he has so much at stake with the original 120,000 figure and, as John Macnicol has written:

proponents of the underclass concept seem only half aware of its conceptual flaws and completely ignorant of its long and undistinguished pedigree. Indeed it is they who have displayed the strongest present-time orientation, with little ability to defer gratification until the past debate has been examined. (p 315 my emphasis)

***It will also be interesting to see what the criteria for the new 40,000 families will be – whether it will remain the same as the 120,000 families or whether new criteria will be developed/added. Louise Casey stated recently that domestic violence ‘will become a focus of the extended scheme’.***

Listening? Or ‘discernment at a distance’?

A report published by DCLG last year called ‘Listening to Troubled Families’ caused a small amount of controversy. The report, based on interviews conducted by Louise Casey, was accused of not following ethical guidelines in research. The DCLG claimed it was not ‘formal research’ and Casey herself has claimed that she never ‘pretended that (it) was research with a capital ‘R’’ but the criticisms are, I would argue, still valid. Nick Bailey of the University of Glasgow has highlighted failures in regard to the free and informed consent of the participants, issues around confidentiality and non-disclosure and concerns around sound and appropriate methods and interpretation of findings.

Despite these criticisms of her approach on this occasion, Casey has consistently argued that it is vital to listen to the ‘Troubled Families’ in order to better understand them and help to ‘turn their lives round’. She talks, in the foreword to the report of wanting ‘to get to know these families’ and elsewhere of wanting to ‘connect with the actual families and get under the skin of what’s happened to them in their lives’. In a recent appearance before the DCLG Select Committee, Casey said

I do not believe that the policy for which you are accountable to Ministers should be divorced from the human beings on the receiving end of it … It is incredibly important, in roles like mine, to remember what all of this is for. There is nothing like meeting those families and realising just how difficult their lives have been and the backgrounds many of them have come from … Throughout the jobs I have had the privilege to hold, it has been important for me to remember, with some degree of humility, what this is all about.(my emphasis)

In terms of the work taking place on the ground, Casey also noted that

You are not in a fighting relationship with the families. When families talk about this work they refer to, say, Jayne, being the first person who has ever listened to what they wanted; nobody has ever helped them before. (my emphasis)

The report makes for very depressing reading and Casey notes that the families ‘had entrenched, long-term cycles of suffering problems and causing problems’ with a particular emphasis on violence and abuse:

The most striking common theme that families described was the history of sexual and physical abuse, often going back generations; the involvement of the care system in the lives of both parents and their children, parents having children very young, those parents being involved in violent relationships, and the children going on to have behavioural problems, leading to exclusion from school, anti-social behaviour and crime. (p1)

Whenever I read the report, I am reminded of writing by Steph Lawler to describe another set of wider interviews into ‘suffering’. She argued that the researchers had sought out the very worst of circumstances, conveying ‘little but hopelessness’, arguing that ‘misery was what they went looking for, and misery is what they found’ (2005, p434)

However, the concern with ‘listening’ to these families and some wider elements of the Troubled Families Programme such as a single dedicated worker for each family and an emphasis of ‘transforming lives’, look, at first sight, very similar to the relational welfare approach advocated by Participle. Note the similarities with the text below from a document by Hilary Cottam:

The constant visits and delivery of messages do not constitute a conversation, and the families do not feel properly listened to or understood. Asked to change, the families have no lived experience of what this might feel like; and, worse still, they know that these commands are accompanied by the dead weight of expectation that they can’t change – ‘this family will never change’, it was explained to us.

But, on slightly closer inspection, some slippages between the two approaches begin to appear. On the next page of the relational welfare document, Cottam writes

Ella and another mother were asked to be part of a panel who interviewed and selected a team, from existing front-line workers in Swindon, who could work with one hundred families in similar circumstances. These mothers had no time for those they thought would be ‘soft’ with them, and even less for those they saw as somehow dehumanised representatives of the system. They chose professionals who confessed that they did not necessarily have the answers, but who convinced them they would stick with it …

These new teams have been allotted only a sliver of the former budget. What they can do is spend this money in any way the families decide – on their very first family outings in some cases, in others as a float to start very successful social enterprises. All initiatives are chosen and driven by the families themselves, which is key to transformation.

This approach contrasts sharply with the centralised approach adopted by the Troubled Families Programme. For all the talk of localism, it is a programme where the outcomes, decided in Westminster, are prescriptive, narrow and focused on short term behaviour change. Funding to support the work stays with central government until they are satisfied that, according to their criteria, ‘transformation’ has taken place. On top of this, Casey herself has, on occasion, used very different language to describe the approach adopted by the TFP:

What we know works is this thing called family intervention and what it does is basically get into the actual family, in their front room and if actually the kids aren’t in school it gets in there and says to the parents I’m gonna show you and explain to you exactly how to get your kids up and out every single day and then I’m gonna make you do it.  And if you don’t do it, there are gonna be consequences.

They walk into these families’ lives; they do not invite them to an office for an appointment with a letter. They walk through the front door and into the front room past two extraordinarily difficult and dangerous-looking dogs that they hope are locked in the kitchen. They have to sit on a settee, often in a pretty rough environment with some very aggressive people, and, with kids not in school and people all over the criminal justice system and so on, they have to get them from there to there.

On occasions she has publicly suggested that, even after listening to the families, she has decided that she didn’t necessarily believe what they were saying:

Some families think that their problems are often because of just one child when that is clearly not the case and that child is neither the only problem nor the starting point of where the problems in the family began. (DCLG 2012)

So, all this stuff about “I can’t control him” and those sorts of things just isn’t true. (my emphases)

It would appear, then, that there are two very different models of ‘listening’ to ‘troubled families’ or ‘families with multiple disadvantages’ and that those models have implications for how these families are talked about, represented and, ultimately, treated as human beings. Dan Silver of the Social Action Research Foundation has argued that co-production of policies and services is vital if we are to truly tackle poverty and disadvantage, suggesting that ‘we need to transform the very nature of public policy by locating technocratic and citizen knowledge on a more equal footing’. He goes on to say:

This requires a shift in the model of governance and public policy that currently exists, which privileges statistical data and economic performance management, towards a model that draws more upon the experiences of people living in poverty. 

Mark Peel, in a chapter called ‘Hope’ in The Lowest Rung (a book that shares the voices of people living in poverty in Australia) sums up the difference between these two approaches brilliantly:

The point is to listen to what they are saying. It won’t be easy, because it depends on getting close enough to hear words that aren’t about pain, suffering and heroic endurance but about hope and anger. It demands an approach based on working with people, not on them. It is the difference between what activist Pam MacShane called ‘the model of discernment at a distance’ and ‘empowering them, trusting them’. It is the difference between telling them what to do and asking them what needs to be done, in the belief that they know best. (my emphasis) (2003, p170).


DCLG (2012) Listening to Troubled Families, London: DCLG

Lawler, S. (2005) Disgusted subjects: the making of middle-class identities, The Sociological Review 430-446

Peel, M. (2003) The lowest rung, Cambridge: Cambridge University Press

This post was first published on the Relational Welfare blog on 11/10/2013

What goes without saying comes without saying (Part 2)

lousie casey 3

Louise Casey grabbed the headlines yesterday with an interview she gave in the Telegraph where she suggested that ‘having a baby might not be the best solution’ for families that are struggling. Following on from the first post which looked at Eric Pickles ‘common sense’ approach this post will explore Casey’s words in a bit more detail to see what remain unquestioned and self-evident.

Casey said:

My own personal experience is that families with lots of children across lots of different age groups are stretched. Managing a 21-year-old that’s still living with you that’s committing crime down to having another one that’s two, anybody would see that that’s a challenge.

Having a baby might not be the best solution, and actually doing something just for themselves like getting a job, getting on a course, getting their health sorted out could be the right thing to do.

The best family intervention gets into the family and helps them see what’s the best way for them to go forward. Sometimes adding another child isn’t right.

(Asked whether that included accompanying women to go to the doctor to get advice about contraception, she replied)

Yes that’s right. I’ve come across cases where that’s what some family intervention project workers have done, definitely.

A picture is very cleverly painted of mothers who are sexually (over) active without contraception over a long period of time, probably lone parents (no mention at all of fathers, husbands, boyfriends, girlfriends etc) who can’t control their children and who see having more children as ‘a solution’ to their ‘troubles’. None of this is supported by any evidence and, in fact, Casey has form in talking about large families. Ruth Levitas has argued that her ‘Listening to Troubled Families’ report was

Policy making by anecdote, more akin to tabloid journalism than serious research … ‘Listening to Troubled Families’ presents the problem as one of large families by multiple partners forming a burgeoning dysfunctional underclass resistant to reform.

Bev Skeggs has written that ‘in any definition of respectability, sexuality lurks beneath the inscription’ and that it is usually in regard to the ‘governance’ of sexuality (p37, 2004). Lisa McKenzie’s recent work in St. Ann’s in Nottingham draws on Skeggs and highlights that working class women ‘have to work hard in becoming respectable, usually through adopting middle-class practices and by ‘dis-identifying’ from being working class’ – the ‘getting a job, getting on a course’ in Casey’s words.

McKenzie also notes that cultural signifiers

… do a great deal of work in coding a way of life that has been deemed valueless, and become more poignant when we are discussing working class women whose bodies, appearance, bearing and adornment are also central in coding working class people.(p5, 2013)

Sexuality could also be added to the above list. There are further parallels that can be drawn between the sexually active (probably lone?) mother of a 21-year-old in Casey’s vignette and the way in which working class mothers of mixed race children are often thought of in McKenzie’s work:

Zena said to me that everyone thinks ‘she’s up for it’ and Lynn, a woman in her forties with an adult daughter, described being known as ‘rough’ because she came from a council estate and also ‘ready’ meaning sexually available. (p7, 2013)

Casey didn’t explicitly say that ‘these families need to stop shagging/breeding’, although given her desire not to ‘hide behind shades of language’ and a seeming preference for ‘being straight with people’ it’s presumably not out of the question in future inteviews. For now, though, we are left to ‘join up the dots of pathologisation’ (McKenzie p5, 2013) and Casey has certainly made sure we get the picture.


McKenzie, L. (2013) Narratives from a Nottingham council estate: a story of white working-class mothers with mixed-race children, Ethnic and Racial Studies, DOI:10.1080/01419870.2013.776698

Skeggs, B. (2004) Class Self and Culture, London: Routledge